FAQs for Conveyancing Practitioners

Below is our extensive list of frequently asked questions for conveyancers who would like to join the Titlexchange Conveyancing Marketplace,.

Can’t find what you are looking for? Drop us a line and we’d be more than happy to help!

Do I qualify?

If you own your own firm or business:

To qualify as a conveyancer on our platform you need to meet the following criteria:

  1. You must hold and maintain a current conveyancing licence or legal practising certificate and provide Titlexchange a copy of that licence or certificate;
  2. You must hold and maintain the necessary insurances in your name or your firm’s name and provide Titlexchange a copy of the insurance certificate(s); and
  3. You must have at least 3 years conveyancing experience in Australia.

If you are an employee of a firm or business:

  1. You must hold and maintain a current conveyancing licence or legal practising certificate and provide Titlexchange a copy of that licence or certificate;
  2. You must show that you are employed by your firm or business – this can be shown via a letter from your employer on their letterhead;
  3. If you pay for your own insurances you must maintain those insurances and provide Titlexchange a copy of the insurance certificate(s); and
  4. You must have at least 3 years conveyancing experience in Australia.

To then stay on our platform you must maintain at least a 4-star rating (which is given by the clients allocated to you on the platform) as an average over the last 3 conveyancing jobs you’ve been allocated.

How do we get work?

New clients are allocated to a conveyancer based on their geographical proximity to that client, and the ‘cab-rank’ principle. That is, the next conveyancer in that geographical area gets the next client in that area. If you don’t accept that client within 24 hours of them being allocated to you, then we’ll re-allocate them to another conveyancer.

How successful is the marketing in our area?

Titlexchange’s job is to source clients from all over Australia for the marketplace. We do this by entering into commercial arrangements with referral partners, and also attracting clients directly. Additionally, the number of clients in any given geographical area is also reflective of the property market in that area at that time.

Do I need to establish my own firm?

You need to show that you:

  1. Hold and maintain a current conveyancing licence or legal practicing certificate; and
  2. Hold and maintain a current indemnity insurance certificate.

What do I receive?

You receive the following from Titlexchange:

  1. New clients;
  2. New clients who have:
    • Given Titlexchange all the information you’ll need to complete the conveyancing task;
    • Verified their identity;
    • Paid the conveyancing fee, in full; and
    • Completed the Client Authority Form (CAF).
  3. When you incur a disbursement, you receive payment from our system in real-time.

How does the business model work?

It’s simple really and goes like this:

  • Titlexchange has set the fee for conveyancing services;
  • Titlexchange then finds clients who need a conveyancer;
  • Titlexchange then performs a number of tasks with that client before passing them to the conveyancer to perform the conveyancing task;
  • Titlexchange then takes a percentage of the conveyancing fee.

How does insurance work?

You must hold and maintain the necessary insurances required to perform conveyancing work.

How are disbursements treated?

You manage your own disbursements. However, with Titlexchange, we charge the client for you in real-time to ensure you’re never out-of-pocket for too long.

Is there a set contract?

Yes. Please see our terms and conditions applicable to all conveyancers on our platform here.

How does it work with my own new clients?

Very soon you’ll be able to use our technology to fully onboard your own clients. Stay tuned!

What if I don’t want to accept a client referred to me by Titlexchange?

That’s fine. You have 24 hours to accept a new client we refer to you. If you don’t accept the client within that time frame then we re-allocate them to another conveyancer.

What benefits do I get by joining the Titlexchange marketplace?

Heaps! Firstly, we give you access to new clients that you may not otherwise be able to access. Secondly, you get a fully on-boarded client (we gather all their information, facilitate the verification of their identity, and receive their payment), which means you get to focus on what you’re good at – the conveyancing. Thirdly, many conveyancers only get paid when the property transaction settles. We release the client’s payment to you as you reach certain milestones during the conveyancing process, and we ask the client to pay any disbursement costs you incur as you incur them. This can have a significant positive impact on your cash flow.

Can I rely on the Verification of Identity facilitated by Titlexchange?

The Participation Rules for electronic conveyancing require the conveyancer to take “reasonable steps” to verify the identity of the client. Titlexchange asks each client to provide a copy of their photo identification, a headshot photo of themselves, and also matches the number of their identification document (i.e. drivers licence, Medicare card, etc.) to government databases. All this information is then provided to the conveyancer. It is then up to the conveyancer to determine whether this activity is “reasonable”.

How does Titlexchange manage the payment received from the client?

We’ve got a very robust and independent process around all payments within our marketplace. Your fee that we receive from the client is deposited into an escrow account managed by an independent third party with an Australian Financial Services Licence (AFSL). Those monies are then disbursed to you as you complete the conveyancing work and only upon the clients prior approval.